In today’s competitive landscape, Field Service Automation is emerging as a critical enabler for manufacturers and OEMs seeking to enhance service efficiency, reduce operational costs, and improve customer satisfaction. GrowthLenz helps OEMs and manufacturers streamline field operations with smarter workforce deployment—matching the right technician to the right job based on real-time skill, availability, and asset data. Our intelligent scheduling engine improves first-time fix rates, reduces downtime, and boosts service profitability.
Beyond dispatching, we digitize field service execution through interactive checklists tailored to asset types, job complexity, and compliance needs. With mobile-enabled field tools, technicians receive clear step-by-step tasks, access service history and manuals, and report back in real time—reducing errors and enabling continuous service improvement. Together, smart workforce management and digital execution drive operational excellence across the installed base.
Industrial knowledge often falls into two major categories – Technical Knowledge (Explicit) & Experiential knowledge (Tacit). One way to capture Tacit knowledge is from the Audits – be it Safety, Process or environmental audits which is often time consuming and lost in paper records unattended – With our Gen AI model, we covert unstructured data into a structured dashboard and also make easy connection with the competent workforce to gain accelerated knowledge .
With growing attrition rates and longer learning curves, we have seen depletion in workforce competency – With our unique AI-driven model of video streaming + html content + micro learning, we create a differentiated learning experience which improves learning by 20%.
Delivering faster resolutions with real-time access to expert insights and shared knowledge
