Resolving machine related issues in equipment industry is a me sensi ve process, especially
when customers want to ensure high u liza on and upme. This is not only true while
troubleshoo ng issues in plant
but also during the installa on and commissioning of the
equipment. Often new hires experience challenge in learning the art of troubleshoo ng as
this comes with immense experience. Therefore, they o en rely on senior technicians with
exper se to help them.
The engineers a ending to troubleshoo ng jobs and commissioning jobs o en face technical
challenges which then have to be addressed by senior technician who may not be available at
sites. This results in longer me to resolve issues thereby increasing the machine availability
and downme impac ng Overall Equipment effec veness.
To address these challenges, we designed and delivered an integrated pla orm to share
Explicit and Tacit Knowledge in the organiza on seamlessly. We focussed around three
elements towards achieving this.
